How can we help you?

Returns and Refunds

The return period is extended before Christmas, so all orders from 2020-11-11 to 2020-12-23 may be returned no later than 2021-01-06.

If you are not completely happy with an item, you have a full right to make a return and receive a refund. Please send an email to shop@lexingtoncompany.com and state your order number and return reason to receive a prepaid return label.

Note that the item must be in a saleable condition in its original packaging, and be returned within 14 days from the day you have received the order. The refund will be credited back to you within 30 days from the day you sent the return.

Products from our home collections are delivered in a sealed plastic bag. Please be aware that these items can only be returned if the seal is intact. Products from our clothing collection can be tried on but these items must be returned unworn in a saleable condition with all tags intact.

Unfortunately we do not have the possibility to make exchanges of items. If you would like to make an exchange, please return your item and then place a new order on the website.

Return procedure
Please fill out the return form, enclosed in the package and send it with your return items.

For US customers please send an email to shop@lexingtoncompany.com and you will receive a prepaid return label.

Our customer service will be closed for these holidays:
All Saint's Eve 30/10-2020
Christmas Eve 24/12-2020
Christmas Day 25/12-2020
New Year's Eve 31/12-2020

For Norwegian customers please send you return to the following address:

Lexington Norway AS
Avd: Webhandel
Sagveien 23 A
0459 Oslo
Norge

For all of our other customers please send your return to the following address:

Aditro Logistics
Lexington Webbretur
Box 162
551 13 Jönköping
Sverige

Return and exchange policy disclaimer outlet sale online:
We don´t offer exchanges, but we do have a 14-day return policy. Shipping cost will apply to all returns, and it´s at 100 SEK. If you´d rather exchange your product, you´re welcome to do so at our Outlet store in Barkbay and Kungsbacka. However, you can only exchange for a product of equal or higher value.