How can we help you?

Delivery & Returns

- Delivery of a Danish order is carried by GLS to a nearby PakkeShop collection point within 3-5 business days.
Please note that delivery may take longer during holidays or sales.

The receiver will get a delivery notification when the order is available for collection. Free shipping for orders over 800 DKK. Please note that the delivery can be delayed during Holidays and during our annual sales.

- You can track & trace your order with your tracking number, which was enclosed in your shipping confirmation,
in GLS' portal, or with your specific courier.

Return

Please send an email to shop@lexingtoncompany.com with your order number and return reason, to receive a prepaid return label. Our customer service will get back to you within 48 business hours (Monday - Friday 9am-16pm CET)

Our customer service will be closed for these holidays:
1/11
24/12
25/12
26/12
31/12
1/1

You have the fullest right to return items for a full refund within 14 days from the day you received your order. Of course you may try our clothes before deciding to keep them, but all items must be returned unworn in a saleable condition with all tags intact. Products from our home collections are delivered in a sealed plastic bag. Please note that items can only be returned if the seal is intact.

Claims
EU consumer laws on minimum guarantee (24 months) apply to all purchases.