CUSTOMER SUPPORT

RETURNS & REFUNDS

If you are not completely happy with an item, you have a full right to make a return and receive a refund. Please send an email to [email protected] and state your order number and return reason to receive a prepaid return label.

Note that the item must be in a saleable condition in its original packaging, and be returned within 14 days from the day you have received the order. The refund will be credited back to you within 30 days from the day you sent the return.

Products from our home collections are delivered in a sealed plastic bag. Please be aware that these items can only be returned if the seal is intact. Products from our clothing collection can be tried on but these items must be returned unworn in a saleable condition with all tags intact.

Unfortunately we do not have the possibility to make exchanges of items. If you would like to make an exchange, please return your item and then place a new order on the website.

Return procedure
Please fill out the return form, enclosed in the package and send it with your return items.

For US customers please send an email to [email protected] and you will receive a prepaid return label.

CLAIMS

We want you to be completley satisfied with the products you have purchased, and we will refund any faulty items. Please note that we are unable to accept used or worn items in return (except in the event of manufacturing or material defect). If you have a faulty item, contact our customer service with your order details and state the reason for the claim. Please attach a picture of the faulty item as well.

Please be aware that our customer service can only handle claims from our online store. Other claims should be directed to the shopping place

Our customer service will be closed for these holidays:
Good Friday 2/4-2021
Easter Monday 5/4-2021
Walpurgis Eve 30/4-2021
May Day 1/5-2021
Ascension Day 13-14/5-2021

For Norwegian customers, send your returns to the following address:

Lexington Norway AS
Avd: Webhandel
Sagveien 23 A
0459 Oslo
Norge

For all of our other customers, send your return to the following address:

Aditro Logistics
Lexington Webbretur
Box 162
551 13 Jönköping
Sverige

RETURN AND EXCHANGE POLICY FOR PURCHASES FROM OUR ONLINE OUTLET SALE

We don´'t offer exchanges, but we do have a 14-day return policy. Shipping cost will apply to all returns, and it´s at 100 SEK. If you´d rather exchange your product, you´re welcome to do so at our Outlet store in Barkaby and Kungsbacka. However, you can only exchange for a product of equal or higher value.