CUSTOMER SUPPORT

DELIVERY & RETURNS

- For Swedish and Norwegian orders we offer various delivery within 1-3 business days and free delivery on orders over 1000 SEK/NOK. The receiver will get a delivery notification when the order is available for collection. Please note that home delivery can cost extra.

- Delivery of a Danish orders we offer various delivery within 1-5 business days and free delivery on orders over 700 DKK. The receiver will get a delivery notification when the order is available for collection.

- For UK orders we offer free delivery on orders over 135 GBP. Delivery of a UK order is carried by UPS with a home delivery service within 7-14 business days. In case the UPS driver is unable to deliver the parcel after three delivery attempts, the parcel will be delivered to a nearby UPS Access Point. The receiver will not be charged for any customs fees or duties upon delivery. The Lexington Company AB will take responsibility for any such fees.

- For American orders we offer free delivery on orders over 100 USD. Delivery of an American order is carried by UPS with a home delivery service within 4-6 business days. In case the UPS driver is unable to deliver the parcel after three delivery attempts, the parcel will be delivered to a nearby UPS Access Point. The receiver will not be charged for any customs fees or duties upon delivery. The Lexington Company AB will take responsibility of any such fees.

- Delivery to a country, aside from any of the countries mentioned above, is carried by UPS with a home delivery service within 3-5 business days. For all these orders we offer free delivery on orders over 100 EUR. In case the UPS driver is unable to deliver the parcel after three delivery attempts, the parcel will be delivered to a nearby UPS Access Point. For Switzerland, the order will be subject to Swiss tax and customs upon arrival, as the Swedish tax will be deducted in the checkout.

- You can track & trace your order with your tracking number, which was enclosed in your shipping confirmation,
in UPS' portal, or with your specific courier.

Return

Please send an email to [email protected] to receive a prepaid return label.
Our customer service will get back to you within 72 business hours (Monday - Friday 9 am-16 pm CET)

You have the fullest right to return items for a full refund within 14 days from the day you received your order. Of course, you may try our clothes before deciding to keep them, but all items must be returned unworn in a saleable condition with all tags intact. Products from our home collections are delivered in a sealed plastic bag. Please note that items can only be returned if the seal is intact.

Returns and Refunds (lexingtoncompany.com)

Claims
EU consumer laws on the minimum guarantee (24 months) apply to all purchases.

Return and exchange policy disclaimer outlet sale online:
We don´t offer exchanges, but we do have a 14-day return policy. If you´'d rather exchange your product, you're welcome to do so at our Outlet store in Barkbay and Kungsbacka. However, you can only exchange for a product of equal or higher value.

Our customer service will be closed for these holidays:
New Year's Day - 1/1
Twelfth Night - 6/1
Midsummer Eve - 24/6
Closed - 4/11
Christmas Eve - 24/12
Christmas Day - 25/12
Boxing Day - 26/12
New Year's Eve - 31/12

Please note that deliveries can be delayed during holidays, campaigns and sales period.